Payment Policy for Royal Glow Candles

Effective Date: January 16, 2025

At Royal Glow Candles, we are committed to providing a secure and seamless shopping experience. This Payment Policy outlines the accepted payment methods, billing information, and payment security measures for purchases made on our website, royalglowcandles.com.

By making a purchase on our website, you agree to the following terms and conditions:

1. Accepted Payment Methods

We accept the following payment methods for purchases on our website:

  • Credit/Debit Cards:
    We accept major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal:
    We offer PayPal as an alternative payment option. You can pay through your PayPal account, which allows for secure transactions.

  • Apple Pay:
    For eligible devices, we accept payments through Apple Pay for a fast and secure checkout process.

  • Other Payment Methods:
    We may offer additional payment methods depending on your location. These options will be visible during the checkout process if available.

2. Payment Authorization

When you place an order, you authorize Royal Glow Candles to charge your chosen payment method for the total amount of your order, including any applicable taxes, shipping fees, and discounts. The amount will be charged to your card or account at the time of order confirmation.

  • Authorization Hold:
    Upon order submission, we may place an authorization hold on your credit card or payment method for the purchase amount. This ensures that sufficient funds are available for payment. The funds will be captured when your order is processed and shipped.

  • Order Confirmation:
    After your payment is successfully processed, you will receive an order confirmation email. This confirms that we have received your order, and payment has been authorized. However, it does not signify that your order has been shipped yet.

3. Billing Information

You are required to provide accurate and up-to-date billing information during checkout, including your full name, shipping address, email address, phone number, and payment method details.

  • Address Verification:
    For security purposes, we verify the billing address provided with your payment method. If the billing information does not match the records of your card issuer, your order may be declined or delayed. Please ensure that your billing address is accurate and up-to-date to avoid any issues.

  • Security Check:
    We may also perform a security check on the information provided. If we suspect any fraudulent activity or issues with your payment, we may contact you for further verification before processing your order.

4. Payment Security

We take your security and privacy seriously. To protect your payment information, we use secure technology and follow industry best practices to safeguard your data. Our website employs Secure Socket Layer (SSL) encryption, which ensures that your payment details are transmitted securely.

  • Third-Party Payment Processors:
    We use trusted third-party payment processors (such as PayPal, Stripe, and others) to handle payment transactions. These providers are PCI DSS-compliant, which means they meet the highest standards for payment security. We do not store your credit card information directly on our website.

  • Fraud Prevention:
    We employ advanced fraud detection tools to ensure that all transactions are legitimate and secure. If any suspicious activity is detected, we may cancel or hold your order for further verification.

5. Taxes and Fees

The price of your order will include applicable taxes, which are calculated based on the shipping address you provide. Tax rates may vary depending on the location of delivery, and you will see the exact tax amount during checkout before completing your purchase.

Shipping fees will also be calculated at checkout, based on the destination, size, and weight of your order. We may offer promotions or discounts that can reduce the shipping cost or apply free shipping on eligible orders.

6. Currency

All transactions on royalglowcandles.com are processed in U.S. Dollars (USD). If you are located outside the United States, your payment method will be charged in U.S. Dollars, and any currency conversion fees will be determined by your payment provider.

7. Failed Payments

If we are unable to process your payment due to insufficient funds, incorrect payment details, or any other reason, we will notify you via email. You will have the opportunity to update your payment information and complete your purchase. If payment cannot be processed after multiple attempts, your order may be canceled.

8. Payment for Pre-Orders or Backorders

If you place an order for an item that is on pre-order or backorder, your payment will be authorized at the time of purchase. However, the transaction will only be processed when the item is shipped. You will be notified once the item becomes available, and the charge will occur at that time.

9. Cancellations and Modifications

Once your payment is processed and your order has been confirmed, we begin working on fulfilling and shipping your order. We aim to ship all orders as quickly as possible. However, if you need to cancel or modify your order, please contact us immediately at info@royalglowcandles.com. We will do our best to accommodate any changes before the order is shipped.

If the order has already been shipped, you will need to follow our Return Policy to return or exchange the items.

10. Contact Us

If you have any questions or concerns regarding our Payment Policy or experience any issues with your payment, please do not hesitate to reach out to our customer support team: