Sales Policy for Royal Glow Candles

Effective Date: January 16, 2025

Welcome to Royal Glow Candles! We appreciate your business and are committed to providing you with the best possible experience when shopping with us. Our Sales Policy outlines the terms and conditions that apply when you purchase products through our website, royalglowcandles.com. Please take a moment to review this policy to understand our sales practices, product availability, payment options, and more.

1. Product Availability and Descriptions

At Royal Glow Candles, we strive to ensure that all product listings are accurate, including product descriptions, images, and pricing. However, there may be occasional discrepancies or changes in product availability, which may occur after the product has been listed on the website.

  • Product Information:
    All products listed on our website are subject to availability. We make every effort to accurately represent the specifications, features, and appearance of our products; however, variations in color, size, and appearance may occur due to monitor settings and lighting conditions.

  • Product Availability:
    Product availability is updated regularly, but in some cases, an item may be temporarily out of stock or discontinued. If the product you ordered is unavailable, we will notify you via email and either offer a suitable alternative or provide a full refund.

  • Pricing:
    Prices listed on our website are in U.S. Dollars (USD) and are subject to change without prior notice. We strive to provide competitive pricing and may offer promotional discounts, which will be reflected at checkout. The final price will include applicable taxes and shipping charges.

2. Ordering and Payment

  • Placing an Order:
    To place an order on royalglowcandles.com, simply browse our product categories, add the desired items to your cart, and proceed to checkout. You will be prompted to enter your billing and shipping information before confirming your order.

  • Accepted Payment Methods:
    We accept a variety of payment methods to make your shopping experience as convenient as possible. These include:

    • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
    • PayPal: Pay through your PayPal account
    • Other Methods: Digital wallets (Apple Pay, Google Pay) and other payment options, if available, may be provided at checkout

  • Order Confirmation:
    Once your payment has been successfully processed, you will receive an order confirmation email containing your order details and estimated delivery date. This confirmation ensures that we have received your order, but it does not indicate that the order has been shipped yet.

  • Payment Authorization:
    After you submit your order, we will authorize the payment with your chosen payment method. If there are any issues with payment processing (e.g., insufficient funds, incorrect payment details), we will notify you immediately and request that you update your payment method.

3. Shipping and Delivery

  • Order Processing Time:
    We aim to process all orders within 1-3 business days. Orders placed on weekends or holidays will be processed the following business day. You will receive a shipping confirmation email once your order has been dispatched, along with a tracking number.

  • Shipping Methods:
    We offer several shipping options to cater to your needs, including standard, expedited, and next-day delivery. The available shipping methods and their associated costs will be displayed at checkout.

  • Shipping Costs:
    Shipping fees are calculated based on the destination, weight, and size of your order. We also offer free shipping on certain orders or during specific promotions. Please check the details during checkout to see if your order qualifies for free shipping.

  • Delivery Times:
    Delivery times vary depending on the shipping method selected and your location. Estimated delivery times will be provided at checkout. Please note that we do not guarantee delivery dates, as shipping times are also influenced by third-party carriers and potential delays.

  • Shipping Address:
    It is important to provide accurate shipping information to avoid delays. If you need to update your shipping address after placing your order, please contact us as soon as possible. We may be able to assist with the change if the order has not yet been processed.

  • International Shipping:
    We currently offer international shipping to select countries. International shipping fees and delivery times vary based on the destination. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

4. Returns and Refunds

At Royal Glow Candles, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we accept returns within 30 days of purchase, subject to the conditions outlined below:

  • Eligibility for Returns:
    Items must be in new, unused condition with all original packaging and tags intact. Products that are opened or used (such as candles, electronic accessories, or home decor) cannot be returned unless they are defective or damaged.

  • Return Process:
    To initiate a return, please contact our customer service team at info@royalglowcandles.com with your order number and the reason for the return. We will provide you with instructions and a return authorization (RA) number. Returned items without an RA number will not be accepted.

  • Refunds:
    Once we receive and inspect your returned item, we will issue a refund to the original payment method. Refunds will be processed within 5-10 business days, depending on your payment provider. Please note that shipping costs are non-refundable, except in cases where the return is due to our error or a defective product.

  • Exchanges:
    If you would like to exchange an item for a different product, we recommend initiating a return and placing a new order for the desired item. Exchanges are subject to product availability.

5. Order Cancellations

  • Canceling an Order:
    If you wish to cancel your order, please contact us as soon as possible. We strive to process orders quickly, and once an order has been shipped, we are unable to cancel it. If your order has not yet been processed, we will do our best to accommodate your request.

  • Modification of Orders:
    If you need to modify your order (e.g., change the shipping address or items in the order), please contact us immediately. Once an order has been shipped, we cannot modify it.

6. Customer Support

At Royal Glow Candles, we are committed to providing excellent customer service. If you have any questions or concerns regarding your order, products, or any of our policies, please do not hesitate to contact us: