Privacy Policy for Royal Glow Candles

Effective Date: January 16, 2025

At Royal Glow Candles, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, royalglowcandles.com, and use our services. By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

  • Personal Information:
    We collect personal information when you create an account, place an order, or contact customer support. This may include:

    • Name
    • Email address
    • Billing and shipping address
    • Payment information (credit/debit card details)
    • Phone number
    • Order history

  • Non-Personal Information:
    We also collect non-personal information automatically through cookies and other tracking technologies. This includes:

    • Browser type and version
    • Device type and operating system
    • IP address
    • Pages visited and interactions on the site
    • Referring websites and search terms

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing:
    To process and fulfill your orders, including payment processing, shipping, and customer support.

  • Account Management:
    To create and manage your account, allowing you to track orders and manage your preferences.

  • Customer Communication:
    To send you order confirmations, shipping notifications, and updates about our products and services. We may also use your contact information to respond to inquiries or provide support.

  • Marketing and Promotions:
    With your consent, we may send you promotional emails or newsletters about new products, discounts, and special offers. You can opt-out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

  • Improvement of Services:
    To analyze your usage of the website and improve the user experience, functionality, and content based on your preferences and behavior.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement a variety of security measures to maintain the safety of your personal data, including:

  • Encryption:
    We use Secure Sockets Layer (SSL) encryption technology to protect your payment information during transactions on our website.

  • Access Control:
    Access to your personal information is restricted to authorized personnel only, and we require our employees to follow strict security protocols.

  • Secure Payment Processing:
    We use third-party payment processors (e.g., PayPal, Stripe) that comply with industry standards for secure online payments. We do not store your credit card information directly on our servers.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following cases:

  • Service Providers:
    We may share your information with third-party service providers who assist with fulfilling orders, processing payments, delivering products, and providing customer support. These service providers are obligated to protect your information and use it only for the services they perform for us.

  • Legal Compliance:
    We may disclose your personal information if required by law or in response to a legal request (e.g., subpoena, court order) or if we believe such disclosure is necessary to protect our rights or the safety of others.

  • Business Transfers:
    In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the new owner as part of the transaction. We will notify you of such changes by updating this Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how our website is used. Cookies are small files stored on your device that allow us to recognize your preferences and improve the performance of our site.

  • Types of Cookies We Use:
    • Essential Cookies: These cookies are necessary for the basic functionality of the website, such as processing your orders and keeping track of your shopping cart.
    • Performance Cookies: These cookies collect information about how visitors use our website, helping us analyze and improve its performance.
    • Targeting/Advertising Cookies: These cookies track your browsing activity to show you relevant advertisements and offers, both on our website and third-party sites.

You can control cookie settings through your browser. However, disabling certain cookies may affect your ability to use some features of our website.

6. Your Rights and Choices

As a customer, you have the following rights with regard to your personal information:

  • Access:
    You can request access to the personal information we hold about you, including details on how it is used, and receive a copy of that information.

  • Correction:
    You may update or correct any inaccurate or incomplete personal information by logging into your account or contacting us.

  • Deletion:
    You can request the deletion of your personal information. Please note that we may retain certain information as required by law or for legitimate business purposes, such as recordkeeping.

  • Opt-Out of Marketing Communications:
    If you no longer wish to receive marketing emails or newsletters from us, you can unsubscribe by clicking the “unsubscribe” link in any email or by contacting us directly.

  • Data Portability:
    In some jurisdictions, you may have the right to request a copy of your personal information in a structured, machine-readable format for transfer to another service provider.

To exercise any of these rights, please contact us at info@royalglowcandles.com.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed for these purposes, we will securely delete or anonymize it.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you believe that we have mistakenly collected such information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of the page. Any updates to the policy will be posted on this page, and we encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: