Terms and Conditions for Royal Glow Candles

Effective Date: January 16, 2025

Welcome to Royal Glow Candles! By using our website and purchasing our products, you agree to the following Terms and Conditions. Please read these terms carefully before using our services, as they govern your access to and use of royalglowcandles.com and the products we offer.

1. Acceptance of Terms

By accessing and using the website royalglowcandles.com (the “Site”), you acknowledge and agree to comply with these Terms and Conditions. If you do not agree to these terms, please do not use this website or make any purchases.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Your continued use of the Site after any modifications indicates your acceptance of the revised Terms and Conditions.

2. Use of the Website

  • Eligibility:
    To use our Site, you must be at least 18 years old or the age of majority in your jurisdiction. By using our services, you represent and warrant that you are at least 18 years of age.

  • Account Registration:
    While you can browse our Site without creating an account, to make purchases, track orders, and access certain features, you may need to register an account with us. You are responsible for maintaining the confidentiality of your account credentials, and you agree to notify us immediately if your account is used without authorization.

  • Website Access and Restrictions:
    You agree not to:

    • Use the Site for any illegal purpose or violate any laws or regulations.
    • Attempt to gain unauthorized access to any part of the Site or its associated systems.
    • Disrupt or interfere with the operation of the Site, including the transmission of viruses, malware, or other harmful code.

3. Product Information and Availability

  • Product Descriptions:
    We make every effort to ensure that product descriptions, images, and prices are accurate and up-to-date. However, we do not guarantee that the content on the Site is error-free. All product information is subject to change without notice.

  • Product Availability:
    Product availability is subject to change based on stock levels and customer demand. If a product is out of stock or discontinued, we will notify you and offer alternatives or a full refund if you have already placed an order.

4. Orders and Payment

  • Order Process:
    When you place an order on our Site, you agree to provide accurate and complete information for processing your purchase. Once your order is submitted, you will receive an order confirmation email, which serves as acknowledgment that we have received your order. This confirmation does not indicate that your order has been shipped yet.

  • Payment:
    We accept various payment methods, including credit/debit cards and third-party payment services (such as PayPal). By submitting an order, you authorize us to charge the payment method for the total amount due, including taxes, shipping, and any other applicable charges.

  • Pricing:
    Prices on the Site are in U.S. Dollars (USD) and are subject to change without notice. Taxes and shipping fees will be added at checkout. Promotional offers or discounts will be applied where applicable.

  • Payment Authorization:
    Upon placing an order, your payment method will be authorized for the purchase amount. If there are any issues with payment, we will notify you to resolve the issue. If payment cannot be processed, your order may be canceled.

5. Shipping and Delivery

  • Order Processing:
    Orders are typically processed within 1-3 business days. Delivery times vary depending on the shipping method chosen at checkout and the delivery location. You will receive a shipping confirmation email once your order is dispatched, including tracking details (if available).

  • Shipping Costs:
    Shipping costs are calculated at checkout based on the destination, weight, and size of your order. Free shipping promotions, if available, will also be applied at checkout.

  • International Shipping:
    We currently offer international shipping to select countries. Shipping fees and delivery times will vary based on your location. Please note that international shipments may be subject to customs duties, taxes, and other import charges, which are the responsibility of the customer.

6. Returns and Refunds

  • Returns Policy:
    We accept returns for most products within 30 days of purchase. Items must be in new, unused condition with all original packaging. Certain products (such as personalized or opened items) may be excluded from returns unless defective.

  • Refunds:
    Refunds will be issued to the original payment method once the returned item is received and inspected. Processing time for refunds may take up to 5-10 business days depending on your payment provider.

  • Exchange Policy:
    If you wish to exchange an item, please follow the return process and place a new order for the replacement item.

7. Limitation of Liability

  • No Warranty:
    Our Site and products are provided “as is” without any warranties of any kind, either express or implied. We do not warrant that the Site will be free of errors or interruptions, nor do we guarantee the accuracy or completeness of the product descriptions, images, or pricing.

  • Limitation of Liability:
    In no event shall Royal Glow Candles be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of or inability to use the Site or products, including but not limited to loss of profits, data, or business opportunities.

8. Intellectual Property

All content on the Site, including text, images, logos, designs, and graphics, is the property of Royal Glow Candles and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our express written consent.

9. Privacy and Data Protection

Your use of our Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Site, you consent to the practices described in the Privacy Policy.

10. Governing Law and Dispute Resolution

  • Governing Law:
    These Terms and Conditions are governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law principles.

  • Dispute Resolution:
    Any dispute arising out of or relating to these Terms and Conditions shall be resolved through binding arbitration in the State of Georgia. By using the Site, you agree to resolve disputes through arbitration instead of court litigation.

11. Changes to Terms and Conditions

We reserve the right to update, modify, or amend these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the “Effective Date” at the top of the page will be updated. We encourage you to review these terms periodically for any updates.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please feel free to contact us: