Shipping Policy for Royal Glow Candles

Effective Date: January 16, 2025

At Royal Glow Candles, we are committed to ensuring your order reaches you in a timely and secure manner. This Shipping Policy outlines the shipping methods, delivery times, and other essential information regarding the delivery of your order. By shopping on royalglowcandles.com, you agree to the terms outlined below.

1. Shipping Methods and Delivery Times

We offer several shipping methods for customers within the United States and internationally. Delivery times may vary depending on your location, the shipping method selected, and the availability of items in your order. Please refer to the shipping options available at checkout for more accurate delivery time estimates.

  • Domestic Shipping (within the United States):

    • Standard Shipping: Estimated delivery time is 5-7 business days.
    • Expedited Shipping: Estimated delivery time is 2-3 business days.
    • Priority Shipping: Estimated delivery time is 1-2 business days.

  • International Shipping (outside the United States):

    • Delivery times for international orders may vary depending on the destination country, but typically range from 7-21 business days.
    • Shipping fees for international orders are calculated based on the destination and size/weight of the package. You will see the shipping cost at checkout before confirming your order.

2. Order Processing Time

All orders are processed within 1-2 business days of receiving your order. Orders are not processed on weekends or holidays. During peak shopping seasons or special promotions, order processing may take a little longer. You will receive a notification via email once your order has been processed and shipped, along with a tracking number (if available).

If your order is delayed due to unforeseen circumstances, such as out-of-stock items or shipping carrier issues, we will notify you as soon as possible.

3. Shipping Costs

Shipping fees are calculated based on the weight, size, and destination of your order. You will be able to view the shipping cost before completing your order during the checkout process.

  • Free Shipping:
    We offer free standard shipping for orders over a specified amount within the United States. The minimum order required for free shipping will be indicated during checkout.

  • International Shipping Fees:
    International shipping fees are calculated based on the weight and destination of your package. Please be aware that customs duties, taxes, and fees may apply for international orders, which are the responsibility of the customer.

4. Order Tracking

Once your order has been processed and shipped, you will receive an email containing tracking information. You can track the status of your shipment on the carrier’s website using the tracking number provided.

If you do not receive a tracking email, or if you have any questions regarding the status of your order, please contact us at info@royalglowcandles.com.

5. Shipping Restrictions

We currently ship to most locations within the United States and select international countries. However, there may be certain regions or addresses that we are unable to ship to due to carrier restrictions or other logistical challenges.

If you are located in a region we do not currently ship to, please contact us at info@royalglowcandles.com, and we will do our best to accommodate your request.

6. Shipping to P.O. Boxes and APO/FPO Addresses

We do offer shipping to P.O. Boxes and APO/FPO addresses via Standard Shipping. However, please note that delivery times may be longer for these addresses. If you have any specific concerns about shipping to these addresses, please contact us in advance.

7. Missing or Lost Packages

Once your package is in the hands of the carrier, it is their responsibility to deliver it to you. However, if your package is lost or appears to be delayed, please contact the carrier directly with your tracking number. If you need further assistance, please reach out to us at info@royalglowcandles.com, and we will help resolve the issue.

If your package is confirmed as lost, we will work with the shipping carrier to find a resolution. In some cases, a replacement or refund may be issued, depending on the circumstances.

8. Shipping Delays

While we strive to process and ship your orders promptly, delays may occur due to factors beyond our control, including weather conditions, holidays, natural disasters, or issues with the shipping carrier. We cannot be held responsible for such delays but will keep you informed of any significant disruptions to your order’s delivery.

9. Customs, Duties, and Taxes (for International Orders)

For international shipments, please be aware that your order may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping fees.

  • Customs Declaration:
    We comply with all customs regulations and declare the contents of each package accurately. Any customs-related issues or delays are beyond our control and are subject to the regulations of the destination country.

  • Import Taxes & Fees:
    Import taxes and duties vary by country. We recommend contacting your local customs office to determine any potential costs before placing your order.

10. Contact Us

If you have any questions or concerns about shipping, please do not hesitate to contact our customer support team. We are here to help!